At Mercedes-Benz of Lafayette, we are honored to announce that we have been recognized as a J.D. Power Silver Dealer of Excellence. This means that we have been recognized by the J.D. Power Dealer of Excellence ProgramSM two years in a row!
This prestigious accolade underscores our unwavering commitment to delivering an exceptional purchase experience that meets and exceeds today's consumer expectations. Learn more about the J.D. Power Dealer of Excellence Program and visit our Mercedes-Benz dealership in Lafayette!
What Is the J.D. Power Dealer of Excellence ProgramSM?
The J.D. Power Dealer of Excellence ProgramSM is a testament to the dedication and commitment of select retailers to provide their customers with a superior purchase experience. Not all dealerships can qualify for this recognition.
The process to become a J.D. Power Dealer of Excellence involves several rigorous steps:
- Eligibility: J.D. Power limits the percentage of eligible dealerships by nameplate based on each brand's performance in the most recent J.D. Power Sales Satisfaction Index (SSI) StudySM. Only about 20% of franchised dealerships are eligible for consideration.
- Performance: Interested dealerships must rank among their brand's top performers in key customer satisfaction areas consistent with measurements found in J.D. Power's Sales Satisfaction Index (SSI) StudySM.
- Verification: Once a dealer passes the initial screening, U.S. and Canada J.D. Power Dealer of Excellence applicants must complete, and pass, an in-dealership process verification. This verification focuses on eleven J.D. Power Best Practices, and passing dealers must demonstrate a minimum of nine out of the eleven criteria.
What Does the Silver Dealer of Excellence Mean?
Dealers of Excellence who achieve certification for multiple years are identified as follows:
- 2 Years: Silver Dealer of Excellence
- 3 Years: Gold Dealer of Excellence
- 4 Years: Platinum Dealer of Excellence
- 5 Years or More: Diamond Dealer of Excellence
Being recognized as a Silver Dealer of Excellence means that Mercedes-Benz of Lafayette has consistently demonstrated our commitment to providing outstanding customer service and satisfaction over the past two years. This accolade signifies that our sales team is dedicated to ensuring that every customer enjoys an exceptional experience, not just a transaction.
Why Choose a J.D. Power Dealer of Excellence?
When you choose to visit a J.D. Power Dealer of Excellence like Mercedes-Benz of Lafayette, you can be confident that you'll be given the kind of first-class experience you deserve. Our dedication to excellence is reflected in every aspect of our dealership, from the moment you walk through our doors to when you drive away in your new Mercedes-Benz in Louisiana.
Experience the difference at Mercedes-Benz of Lafayette and discover why we are a proud recipient of the J.D. Power Silver Dealer of Excellence Award!
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