Customer Testimonials
I wanted to take a moment to recognize Charity in the service department. From the moment I arrived, she has been incredibly kind, professional, and helpful during a stressful situation with my vehicle.
Car repairs are never fun, especially when you’re away from home, but Charity made the entire experience much easier. She communicated clearly, treated me with respect, and genuinely seemed to care about helping me find solutions.
Employees like Charity are a reflection of what people expect from Mercedes-Benz. She represents your dealership with excellence and professionalism, and I hope her leadership team knows what an asset ... Read More Google - Jun 3, 2026
Diligent service. The staff was on look out for me "dealing with vicious traffic" to get there till the closing minutes, to assure me a quality part. Most places would be swift to deter you till the next business day within 30 minutes of closing time.
I may not have answered the other questions right cause I thought it was for something else, but Mercedes-Benz is top-of-the-line Service
Love the Mercedes dealership! The staff is extremely friendly and will take care of your car with the best care.
Joshua Pomier is amazing. I can’t speak for the sales side much but on the service side my experience has been amazing. He’s been amazing with my A220 and will be bringing in my GLE directly with and through Joshua for service. He is surely helping to regain my confidence in Mercedes Benz
Excellent service, always greeted with the most genuine of smiles and hospitality.
I highly recommend contacting Brenton Jones at Mercedes Benz of Lafayette if you’re in the market for a new Mercedes. He made the whole car buying / trading in a smooth, seamless process. Not being local to Lafayette, Brenton made sure I was able to complete everything via phone and email before heading to the dealership. I picked out my car online and they did the rest! Thanks to the entire team for a great experience.
My husband and I recently purchased a vehicle from Mercedes of Lafayette and we had an amazing experience! Brenton was extremely professional and answered all of my husband’s questions! He also ensured that our wait was not long!! If you are in the market for a new Mercedes, stop by Moss Motors!! Thanks again for excellent customer service!!
After dealing with another dealership and preparing for and expecting the same treatment I was VERY pleasantly surprised by exceptional service we received here, they actually made the entire process painless! These folks have earned a customer for life in us!
Always an amazing and seamless experience! The service staff is top tier!
Omg i just walked in and Mr Jacob came up to me and i told him what i was looking for and he was able to help me. I love my new car. I chose the beautiful Volvo black with a peanut leather color seats. I will be going back in a few years to purchase my Mercedes from them awesome people awesome customer service thank you Mr. jacob and Mr Paul for your help.
Got my 2016 sprinter van back up and running in 3 days which allows me to get back to work so I am appreciative!
Branton was very prompt and professional and made the experience very pleasurable
Great Service and the people are very helpful and kind .
Great service great customer service very satisfied with the work done Labor cost is high but I really appreciate the service
Scheduled maintenance and a LA inspection. The staff were very attentive and polite. I love Moss MB.
Charity my Service Advisor the service department has been a pleasure to work with.
Excellent service
Joshua Pomier at Mercedes-Benz of Lafayette provides outstanding customer service in the service department. He is knowledgeable, professional, and genuinely cares about his customers. Joshua went the extra mile to make sure everything was handled efficiently when my vehicle took longer than expected to get serviced. If you’re looking for top-tier service, he’s the person to see!
Took awhile to get a loaner car the Service Adviser Edwin should get the highest positive rating. The service Edwin gave me was great way above normal.
Mais wow… dem peppers ills real nice
Moss Mercedes Benz are so helpful and honest about any issues that I had with my vehicle and I strongly recommend the experience of smooth and easy customer service. The people are great there.
I’ve had nothing but frustration with my 2024 Mercedes GLS 480, and I feel obligated to warn other potential buyers.
Since purchasing the car, I've had to bring it in 7 times for repairs, spending a total of 43 days in the shop within a few month period. The primary issue has been the transmission, with the car continuously shifting hard between gears, jerking while driving, and failing to shift smoothly. Despite multiple attempts to fix it—including discussing replacing the engine and transmission mounts, performing downshift adaptations, and following Mercedes-Benz’s TIPS instructions—the problem persists.
What’s even worse is ... Read More Google - Apr 3, 2025
Honest and proficient. Great customer service and helpful employees. Being a local medical professional demands that my MB is operating as when purchased. I’m from New Orleans and drove 120 miles to have this car serviced. Amazing multi point inspections and videos for you. You’re always called by your advisor to go over the plan. There’s zero pressure because long term customer service is what they’re doing.
I had a flat tire on my MB and limped into the service center close to closing time. From start to finish the service was exceptional. From the shuttle driver that got me to the rental car place on time, to the car detailer giving advice on cleaning products all the way to the outstanding service I received from the service advisor Edwin Greene. They all went out of their way for me and even stayed late. I highly recommend the service department at MB of Lafayette. The best people.
Great service
Mr. Edwin has been really awesome to work with. So friendly and really honest and upfront. I highly recommend Mr Edwin. There also another lady that help me with my tire was flats she was awesome also. I really appreciate the great service. Thanks Mr. Edwin. And I can’t remember the other nice lady that help me. But I hope she gets her flowers also.
Mercedes Benz of Lafayette is awesome! They took care of my problem promptly and treated me with the utmost respect. Ms. Charity Phillips was outstanding! Thank you guys for taking care of my problem promptly and also providing me transportation whilst doing so.
I am very happy with the service I received from moss motors and Josh.
Friendly staff and great service
It was a pleasure working with the staff/salesmen/manager at your dealership.
Brenton is very nice and helpful. He answered all my questions and concerns
Had to bring my car here last minute. They really went over and beyond to provide for us on short notice. If they had larger SUVs we would likely consider purchasing from them.
Awesome service, Jahrique and Paul 5⭐️s.
I will definitely be back to buy another Mercedes. Best customer service hands down. Jahrique was awesome!
Had a great experience at Moss Motors Mercedes. Jacob helped us, he was very knowledgeable and able to get us a good deal for my trade in. Everyone else was kind and helpful when we had to come back to finalize some paperwork. Couldn’t be more happy with my car.
Staff was very courteous and professional. The service was on the time promised.very satisfied customer.thank
Nice and clean atmosphere, Representative was very patient and understanding..Addressed all my concerns in a timely fashion
Nice people
The service coordinator was great.
Had the best sales man! Brenton was attentive to what I needed. He modeled patience a sense of humor and was very accommodating to my concerns, especially with me being out of town. I would definitely re visit Moss Motors for my next vehicle purchase. My customer service experience was above and beyond! The staff here are 5 star.
Great communication and professionalism
First Mercedes and the service is exceptional. From Charity in the service dept and Brian in the front, they made sure I was informed of every aspect of the car.
Very friendly and quick service!
Love being taken care of well and Moss Motoers did just that.
Great service
Great service from Edwin. He was thorough, explained everything in detail and got my vehicle serviced and returned in just a few hours.
Shout out to Edwin Green in Service Dept!!! He was professional, courteous and a joy to work with as well. Highly Recommend, true Professionals…
Charity Phillips was amazing very professional and very hands on. I could not ask for a better advisor.
Always the best service and customer service!
Mercedes Benz of Lafayette is amazing. Edwin and the others in the service department go above and beyond to make sure your needs are met. I would highly recommend them!
More detail info about the vehicle would help
Service dept is top notch, friendly and professional.5 stars.
Always a pleasure to see Edwin! Customer service always delivers the best service!
Great service department!
Our experience at Mercedes Benz of Lafayette was wonderful. The entire staff was warm and welcoming. We recently purchased a pre-owned C-Class Mercedes for our granddaughter to use for college. Jacob Winters, the sales representative was very knowledgeable and friendly. He goes above and beyond to make your experience a fantastic one. I highly recommend giving Jacob a call if you're looking for a Mercedes.
So thankful for Josh & Benz family! They are always so nice, so helpful, & just all around wonderful!
Edwin was very professional in handling my service matter. A+!
Hiiii! As a business owner of a roofing/construction business… Your customer service is TOP NOTCH! Paul, your finance guy, AMAZING! Always makes me feel like family, and truly does help me get the car of my dreams! Like DAMN, I want them all… Charity, kept me in the loop with my car THE ENTIRE TIME. Josh, over at service, he’s just been the ABSOLUTE BEST SINCE DAY 1, of me having my trade in back in 2020, to fast forward to now… I’m about to buy my second vehicle with you guys, and you guys make this buying process ... Read More Google - Feb 3, 2025
I love my new GLC thank you so much for working with me team of Mercedes Benz of Lafayette and making one of my dreams come true. Mr. Jahrique you the truth. Best sales man I’ve met yet
I think it’s crazy that that same service in Lafayette is $300 more than the same service in Baton Rouge. Other than that charity is a good advisor.
Mercedes customer service is phenomenal! Had an issue with a light coming on and they got the job done! It’s always a pleasure doing business with them!
Charity was excellent with customer service keeping me updated as to what was going on with my vehicle. I will be asking for her by name when I go there.
Charity was nothing short of amazing, she was very adamant about notifying my wife and I. I just can’t see us having anyone as good as her. It was a nightmare, Charity walked us through with ease, and was so kind and helpful.
Great customer service they just expensive
I had my service done in Escondido, California Mercedes-Benz, on 12/312024, were they installed a new starter for my 2014 C class, had the car shipped to Lafayette Louisiana on 01/10/2025,
As I drove my car. It was fine for about 10 minutes at a light. I heard this loud clicking noise, and I said to myself I hope they did not leave anything loose on my car, long story short I did call Mercedes Benz of Lafayette Louisiana, where they did find Escondido Mercedes-Benz with negligent. They did leave something loose In my car, I had the best service advisor named Josh. He ... Read More Google - Jan 17, 2025
Great experience! After a breakdown at the highway on our way from Houston to Florida with a defective water pump, Charity managed a warm welcome and a fast repair. We were back on Track the same day! Thank you again Charity and your Team!
Excellent service
Great service!