Exceptional service, they always go above and beyond. Have been coming here for years!

Everything you should expect from a luxury car dealership. Excellent sales team, excellent service, walked us through everything from A-Z. If youre looking for a Benz (or AMG) go see these folks. Top shelf!

Don’t think I’ve ever had worse service from a service department in my life. Completely shocking because typically Mercedes dealerships are top-notch when it comes to this type of service. We brought the car in for its first oil change and mentioned that the air wasn’t blowing very cool. We brought the car in at 9 AM and at 2 o’clock. It was still not ready. I told him I had to be back in town so to stop what they were doing and give me the car. One hour later and steal the car was not ready. ... Read More

Full review text opened.

Google - Sep 17, 2026

Don’t think I’ve ever had worse service from a service department in my life. Completely shocking because typically Mercedes dealerships are top-notch when it comes to this type of service. We brought the car in for its first oil change and mentioned that the air wasn’t blowing very cool. We brought the car in at 9 AM and at 2 o’clock. It was still not ready. I told him I had to be back in town so to stop what they were doing and give me the car. One hour later and steal the car was not ready. On two different occasions I asked to talk to the service manager, who never bothered walking out of their office. To say I will never go back here for any service or sales is an understatement. In the past, I’ve dealt with Mercedes of the Woodlands and Mercedes Beaumont. It will be them going forward.

very nice people very and good to do Business with i thank them and love them Five ★★★★!<

SOLD ME A LEMON Bought a range rover & it completely failed with a coolant leak & bad water pump. The car completely overheated & coolant system busted & leaked fluid all over the driveway. Cost me $5,000 to repair it & mechanic said its been leaking forever. Way before I purchased the vehicle due to extensive coolant all over the engine & faulty wires. I havent even had it 8 mths!!!

The service department is always so great. Josh is THE BEST! So easy to communicate with. Makes servicing my vehicle that much easier!

I wanted to take a moment to recognize Charity in the service department. From the moment I arrived, she has been incredibly kind, professional, and helpful during a stressful situation with my vehicle. Car repairs are never fun, especially when you’re away from home, but Charity made the entire experience much easier. She communicated clearly, treated me with respect, and genuinely seemed to care about helping me find solutions. Employees like Charity are a reflection of what people expect from Mercedes-Benz. She represents your dealership with excellence and professionalism, and I hope her leadership team knows what an asset ... Read More

Full review text opened.

Google - Jun 3, 2026

I wanted to take a moment to recognize Charity in the service department. From the moment I arrived, she has been incredibly kind, professional, and helpful during a stressful situation with my vehicle. Car repairs are never fun, especially when you’re away from home, but Charity made the entire experience much easier. She communicated clearly, treated me with respect, and genuinely seemed to care about helping me find solutions. Employees like Charity are a reflection of what people expect from Mercedes-Benz. She represents your dealership with excellence and professionalism, and I hope her leadership team knows what an asset she is. Thank you, Charity, for going above and beyond. Your kindness did not go unnoticed.

My wife and I have owned Mercedes for over 30 years and dealt with many different dealerships across the U.S. Bar none, this is the WORST and most UNPROFESSIONAL dealership we’ve ever seen. Frankly, a company like Mercedes which prides itself on German efficiency and customer service would be shocked if they saw how their operations were being run in Lafayette.

The worst show room I have ever been to. Went yesterday there was one person in the lobby who worked for Benz busy playing with his phone . Then I had to get his attention he sent some one over . The salesman came to me and asked what I wanted . I asked to test drive eqs he gave me the keys and asked me to go drive it . Knew nothing about the car and not interested to sell. It was the worst experience .

Diligent service. The staff was on look out for me "dealing with vicious traffic" to get there till the closing minutes, to assure me a quality part. Most places would be swift to deter you till the next business day within 30 minutes of closing time.

I wasn’t going to leave a review but after hearing how the owner treats women in her sales team in an unfair and patronizing manner based on their appearance, I must say I’m flabbergasted and I’ve now decided to leave a review. I called this location in 2023 asking for help with getting a tire and if she could help specify the spacing between the lug nuts over the phone. The lady was rude and scoffed and said I must bring the car in… NO I DONT. Her mannerisms and condescending attitude over the matter made me feel ... Read More

Full review text opened.

Google - Dec 2, 2025

I wasn’t going to leave a review but after hearing how the owner treats women in her sales team in an unfair and patronizing manner based on their appearance, I must say I’m flabbergasted and I’ve now decided to leave a review. I called this location in 2023 asking for help with getting a tire and if she could help specify the spacing between the lug nuts over the phone. The lady was rude and scoffed and said I must bring the car in… NO I DONT. Her mannerisms and condescending attitude over the matter made me feel like I could not trust them to handle my car or order my tires. I so glad I didnt go with them and instead went to a mom and pop shop in Leesville and received THE BEST SERVICE and he was able to answer my question as well over the phone when MB in Lafayette chose not to and lie to me over the phone. Treating people kindly goes a long way in business.

My husband and I purchased a Certified AMG 63 G-wagon last month at the Mercedes Benz of Lafayette. The salesperson Brenton Jones was very helpful on the phone prior to accepting our offer on the vehicle. The finance manager, Paul Kaleel was so eager to make the sale that he opened the envelope that was mailed to the dealership from my finance company, addressed to me. After signing the paperwork, Brenton gave us the second key which was in shrink wrapped, once I opened it before leaving, to my surprise the key was broken in several pieces. They ordered a replacement ... Read More

Full review text opened.

Google - Oct 18, 2025

My husband and I purchased a Certified AMG 63 G-wagon last month at the Mercedes Benz of Lafayette. The salesperson Brenton Jones was very helpful on the phone prior to accepting our offer on the vehicle. The finance manager, Paul Kaleel was so eager to make the sale that he opened the envelope that was mailed to the dealership from my finance company, addressed to me. After signing the paperwork, Brenton gave us the second key which was in shrink wrapped, once I opened it before leaving, to my surprise the key was broken in several pieces. They ordered a replacement key that took 3 weeks to arrive at the dealership, once it did, another 1.5 weeks before they agreed to have a driver bring it to me. After the sales Brenton and Paul were extremely difficult to reach and made me feel as if I was imposing on their time with questions about the key and programming of the key. The service manager was expecting me to drive 2 hrs. back to the service department to get the key programmed, of which I refused. I had to constantly call to get this matter resolved, while Brenton and Paul expressed no urgency of this matter whatsoever. I also spoke with the general sales manager, Brad Hugh who responded to one of my several calls directly to him and stated that he would have the key sent to my home by one of their drivers, as if I was bothering him. Never once did I hear, I'm sorry that you and your husband are experiencing this issue. Also, I called Wednesday, October 15, 2025, and asked if the registration/vehicle tag had arrived and was told, not yet. Thursday, October 16, 2025, the registration/vehicle tag was in my mailbox. I guess no one thought, I needed to be informed to expect the arrival of the tag. We have purchased several Mercedes vehicles before from other Mercedes Dealerships but NEVER have been treated like the guys at Mercedes Benz of Lafayette. So potential buyers, please be aware of the poor service that you might receive after making your purchase from this dealership.

I may not have answered the other questions right cause I thought it was for something else, but Mercedes-Benz is top-of-the-line Service

Love the Mercedes dealership! The staff is extremely friendly and will take care of your car with the best care.

Predatory service that promotes unnecessary repairs and overpriced parts. Possibly the worst dealer in Lafayette now.

Moss motors? Well once you buy a MB and you paid the vehicle. They don't give a flying duck. They pretend to care, not really, also you can't ask to see Miss Sharon Moss. Forget about it,I believe she has no idea about what happens at her dealership. I have another problem with my SUV , but why say something nothing will happen.

Joshua Pomier is amazing. I can’t speak for the sales side much but on the service side my experience has been amazing. He’s been amazing with my A220 and will be bringing in my GLE directly with and through Joshua for service. He is surely helping to regain my confidence in Mercedes Benz

Excellent service, always greeted with the most genuine of smiles and hospitality.

DO NOT come here for service. I live 1.5 hours away scheduled my appt with a loaner car the day before got a call they can’t get a loaner and told me to reschedule for 4 weeks out. Scheduled 4 weeks out the day before I’m told no loaner again I’d have to reschedule. That doesn’t work for me so I committed to waiting. Asked how long it was going to take, I was told 3 hours max. They did get me a loaner but I suppose since they did what I was promised anyway that stucking to 3 hours went ... Read More

Full review text opened.

Google - May 30, 2025

DO NOT come here for service. I live 1.5 hours away scheduled my appt with a loaner car the day before got a call they can’t get a loaner and told me to reschedule for 4 weeks out. Scheduled 4 weeks out the day before I’m told no loaner again I’d have to reschedule. That doesn’t work for me so I committed to waiting. Asked how long it was going to take, I was told 3 hours max. They did get me a loaner but I suppose since they did what I was promised anyway that stucking to 3 hours went out the window. We are at 4 hours still not done! Customer Service does not exist here! No concern for anyone’s schedule especially if you live 1.5 hours away. and to clear, this was the first service appt after purchasing a simple oil change! I will go to Houston from now on!

I highly recommend contacting Brenton Jones at Mercedes Benz of Lafayette if you’re in the market for a new Mercedes. He made the whole car buying / trading in a smooth, seamless process. Not being local to Lafayette, Brenton made sure I was able to complete everything via phone and email before heading to the dealership. I picked out my car online and they did the rest! Thanks to the entire team for a great experience.

My husband and I recently purchased a vehicle from Mercedes of Lafayette and we had an amazing experience! Brenton was extremely professional and answered all of my husband’s questions! He also ensured that our wait was not long!! If you are in the market for a new Mercedes, stop by Moss Motors!! Thanks again for excellent customer service!!

After dealing with another dealership and preparing for and expecting the same treatment I was VERY pleasantly surprised by exceptional service we received here, they actually made the entire process painless! These folks have earned a customer for life in us!

Always an amazing and seamless experience! The service staff is top tier!

Omg i just walked in and Mr Jacob came up to me and i told him what i was looking for and he was able to help me. I love my new car. I chose the beautiful Volvo black with a peanut leather color seats. I will be going back in a few years to purchase my Mercedes from them awesome people awesome customer service thank you Mr. jacob and Mr Paul for your help.

Got my 2016 sprinter van back up and running in 3 days which allows me to get back to work so I am appreciative!

Extremely Disappointed – Misleading ETAs, Poor Communication, and Extra Charges for Their Delay My experience with Moss Motors Mercedes-Benz of Lafayette has been deeply frustrating, costly, and disappointing. What began as a routine repair spiraled into nearly five months of stress, misinformation, and financial burden. • 11/25/24: My vehicle, ML 550 2010 with 85k miles was picked up for an AC compressor replacement. I paid $3,034.08 upfront. • 11/29: My car became completely inoperable—it moved forward while in reverse. • 12/2: The car was totally dead, even the tow truck driver couldn’t open the doors. It then sat untouched on their lot for over four months. • 2/12/25: I had ... Read More

Full review text opened.

Google - May 6, 2025

Extremely Disappointed – Misleading ETAs, Poor Communication, and Extra Charges for Their Delay My experience with Moss Motors Mercedes-Benz of Lafayette has been deeply frustrating, costly, and disappointing. What began as a routine repair spiraled into nearly five months of stress, misinformation, and financial burden. • 11/25/24: My vehicle, ML 550 2010 with 85k miles was picked up for an AC compressor replacement. I paid $3,034.08 upfront. • 11/29: My car became completely inoperable—it moved forward while in reverse. • 12/2: The car was totally dead, even the tow truck driver couldn’t open the doors. It then sat untouched on their lot for over four months. • 2/12/25: I had to call Darius in customer care three days in a row to get any information. I was told the parts were shipping from Germany with an ETA of March 25. • 3/27 & 4/7: I was then told the ETA had moved to May, and then June. • 3/28: I finally received a loaner vehicle after repeated calls and messages to the manager. Manager never returned my calls. • 4/15: Somehow, despite all previous delays and a supposed June ETA, my car was suddenly ready—just 18 days after I got the loaner. Where did the parts come from if they were stuck in Germany? No explanation was ever given. • 4/16: I picked up my car and was charged an additional $1,747.55. One of the charges was for replacing the auxiliary battery—because the car had sat unused on their lot from December 2 to April 15. I was charged for damage caused by their own delay. In total, I spent over $4,700, was misled multiple times about parts availability, and had to chase down every single update myself. The lack of transparency, basic courtesy, and accountability was shocking for a Mercedes-Benz dealership. This experience has completely shattered my trust in Moss Motors. I expected premium service; what I got was a nightmare.

I expect a certain level of service when buying from Mercedes and servicing through their dealer network. I had an 8:30 AM appointment to have one tire looked at. Beforehand, I specifically asked how long it would take so I could adjust my work meetings accordingly. I was told it would take 30 to 60 minutes. Instead, I ended up waiting 3.5 hours — for just one tire. They didn’t check the others, and there was no update or explanation for the delay. Was I offered a loaner? No. Apparently, this location doesn’t provide them, which is surprising for a luxury brand. Honestly, ... Read More

Full review text opened.

Google - Apr 29, 2025

I expect a certain level of service when buying from Mercedes and servicing through their dealer network. I had an 8:30 AM appointment to have one tire looked at. Beforehand, I specifically asked how long it would take so I could adjust my work meetings accordingly. I was told it would take 30 to 60 minutes. Instead, I ended up waiting 3.5 hours — for just one tire. They didn’t check the others, and there was no update or explanation for the delay. Was I offered a loaner? No. Apparently, this location doesn’t provide them, which is surprising for a luxury brand. Honestly, I would’ve been better off going to a local tire shop. Very disappointing experience.

Branton was very prompt and professional and made the experience very pleasurable

Great Service and the people are very helpful and kind .

Great service great customer service very satisfied with the work done Labor cost is high but I really appreciate the service

Scheduled maintenance and a LA inspection. The staff were very attentive and polite. I love Moss MB.

Charity my Service Advisor the service department has been a pleasure to work with.

Excellent service

Joshua Pomier at Mercedes-Benz of Lafayette provides outstanding customer service in the service department. He is knowledgeable, professional, and genuinely cares about his customers. Joshua went the extra mile to make sure everything was handled efficiently when my vehicle took longer than expected to get serviced. If you’re looking for top-tier service, he’s the person to see!

Took awhile to get a loaner car the Service Adviser Edwin should get the highest positive rating. The service Edwin gave me was great way above normal.

Mais wow… dem peppers ills real nice

Moss Mercedes Benz are so helpful and honest about any issues that I had with my vehicle and I strongly recommend the experience of smooth and easy customer service. The people are great there.

I’ve had nothing but frustration with my 2024 Mercedes GLS 480, and I feel obligated to warn other potential buyers. Since purchasing the car, I've had to bring it in 7 times for repairs, spending a total of 43 days in the shop within a few month period. The primary issue has been the transmission, with the car continuously shifting hard between gears, jerking while driving, and failing to shift smoothly. Despite multiple attempts to fix it—including discussing replacing the engine and transmission mounts, performing downshift adaptations, and following Mercedes-Benz’s TIPS instructions—the problem persists. What’s even worse is ... Read More

Full review text opened.

Google - Apr 3, 2025

I’ve had nothing but frustration with my 2024 Mercedes GLS 480, and I feel obligated to warn other potential buyers. Since purchasing the car, I've had to bring it in 7 times for repairs, spending a total of 43 days in the shop within a few month period. The primary issue has been the transmission, with the car continuously shifting hard between gears, jerking while driving, and failing to shift smoothly. Despite multiple attempts to fix it—including discussing replacing the engine and transmission mounts, performing downshift adaptations, and following Mercedes-Benz’s TIPS instructions—the problem persists. What’s even worse is that after paying nearly $100,000 for this car, it's lost significant value without any resolution to the problems. I can’t help but feel I’ve thrown away my money on a car that constantly requires service with no lasting fix. As if the transmission issues weren't enough, the lack of basic features is also frustrating. I was shocked to find out that my car doesn't even have remote start on the key fob—something I expected, especially for the price. Instead, I’m forced to pay even more for a yearly subscription to an app to use this basic function. Why does a car that costs as much as mine not come with this simple convenience? To make matters worse, Mercedes-Benz refused my buyback request under my state’s lemon laws. After months of service visits and communication with customer care, I was told my case didn’t qualify, and I was left with no option but to continue bringing it back to the dealership for repairs. It’s incredibly frustrating to keep hearing that “we’ll fix it” when nothing actually gets fixed. This experience has been a huge disappointment, and I would strongly advise anyone considering a Mercedes-Benz to think twice. I’m stuck with a car that doesn’t work properly, lacks basic features, and has lost substantial value. For $100,000, I expected a luxury vehicle that at least functions as advertised. The dealership has attempted to repair it every time that I bring it in and my service advisor has always been friendly. I am warning against the product that Mercedes is providing.

Honest and proficient. Great customer service and helpful employees. Being a local medical professional demands that my MB is operating as when purchased. I’m from New Orleans and drove 120 miles to have this car serviced. Amazing multi point inspections and videos for you. You’re always called by your advisor to go over the plan. There’s zero pressure because long term customer service is what they’re doing.

I had a flat tire on my MB and limped into the service center close to closing time. From start to finish the service was exceptional. From the shuttle driver that got me to the rental car place on time, to the car detailer giving advice on cleaning products all the way to the outstanding service I received from the service advisor Edwin Greene. They all went out of their way for me and even stayed late. I highly recommend the service department at MB of Lafayette. The best people.

Great service

Mr. Edwin has been really awesome to work with. So friendly and really honest and upfront. I highly recommend Mr Edwin. There also another lady that help me with my tire was flats she was awesome also. I really appreciate the great service. Thanks Mr. Edwin. And I can’t remember the other nice lady that help me. But I hope she gets her flowers also.

Mercedes Benz of Lafayette is awesome! They took care of my problem promptly and treated me with the utmost respect. Ms. Charity Phillips was outstanding! Thank you guys for taking care of my problem promptly and also providing me transportation whilst doing so.

I am very happy with the service I received from moss motors and Josh.

Friendly staff and great service

I received service on my vehicle in January 2025. Now on March 26, 2025 the problem has re-accured where I stopped at a red light and the vehicle wouldn’t move after the light turned green. This is very dangerous for anyone. If it was fixed properly why did it happen again? I need this fixed immediately. I had to immediately put on my flashers praying that no one would hit me. Please have a supervisor to call me immediately so that we can get this resolved if possible.

It was a pleasure working with the staff/salesmen/manager at your dealership.

Brenton is very nice and helpful. He answered all my questions and concerns

Very disappointing experience. Made an appointment for 7:30 AM on a Monday. The car was not looked at that day. Service department was closed on Tuesday due to Mardi Gras. As of midday Wednesday, the car still has not been looked at. I canceled and picked up the car to take to another dealer.

I asked that my service record be reviewed along with my brakes ( I was having troubles) I was told conflicting information that cost me over $4000 once I returned to California

Terrible Service They wasted an entire day of our time. We made an appointment for 8am and the vehicle wasn’t evaluated or brought into their building at 4pm. Texts and comments from staff were not truthful. We retrieved our vehicle without any one looking at it and left. Appointments with them have no meaning. We will not return.

I didn't wanna leave Any stars. Whomever the manager is the loaner was awful.. didn't like what she called and said to me at all. I felt like trash. Service not good at all.. and they did not disgust any payment with me.. I spoke to charity the Monday morning 9am she was suppose to call me back before they finish my car she called me back at about 10mins to 5pm saying my car was finished without calling me back about pricing as I stated during the conversation that morning.. I did not like the services with ... Read More

Full review text opened.

Google - Dec 26, 2024

I didn't wanna leave Any stars. Whomever the manager is the loaner was awful.. didn't like what she called and said to me at all. I felt like trash. Service not good at all.. and they did not disgust any payment with me.. I spoke to charity the Monday morning 9am she was suppose to call me back before they finish my car she called me back at about 10mins to 5pm saying my car was finished without calling me back about pricing as I stated during the conversation that morning.. I did not like the services with none of them.. and as soon as I can get rid of this car I will.. I do not wanna be a Mercedes owner anymore service horrible this was the lafayette store.. my car is under warranty and have been services by Mercedes for the pass 3 years.. always have a lil problem but nothing major. This time was horrible

Not happy at all never heard back from them at all it’s now three weeks and still no call and to think a AMG 63s e performance custom build what a shame

My wife and I have purchased several vehicles over 20 years, and in Sept 2019 I purchased a 2020 GLE, we notice the driver seat had started cracking or spitting, 4 years 50 miles, we only have 28000 thousand miles. The customer service knew of the problem told the bottom seat would be in week and four hours install new seat. But when he found out the the vehicle was 3 months before 2020, they refused to replace the seat knowing it was there before I notice several months. I’m disappointed because Moss always took care of these minor issues. Ken Anderson

Strike 3!! I received the absolute worst customer service again! They have very poor communication and a service manager that refuses to speak to customers. This should be unacceptable, yet it’s allowed and tolerated. If you’re expecting quality service and superb customer service DO NOT COME HERE!

8:30 appt. Leaking tire. Replaced all four tires. Left at 2pm. Unacceptable.

Paid 300 for labor for oil change and they couldn’t even put correct amount of oil in car. Had to go back to dealership twice in one day. Mind you, I live 40 minutes away. No apology, no credit, nothing. But did point out the fact that they had to throw away the empty water bottles that were in my back seat during the complimentary vacuum.

The service is wonderful and Charity, my service rep, is always fantastic. However, they started charging 3% on any credit card transaction. This is absolutely shameful for a multi-million dollar company like Moss Motors. I understand the mom and pop restaurants doing it to stay profitable, but for Moss this is shameful and embarrassing. I am disgusted with them for pulling this amateurish kind of BS.

My least favorite Mercedes dealership to ever receive a service from. You’re told a quote over the phone, then once you arrive the price is suddenly higher. You’re charged a “miscellaneous” fee which is a charge for the shop tools being used on your vehicle. Ridiculous right? Isn’t that what the labor fee is for? Please get your services done at the MB of Baton Rouge! Don’t waste your time here

I have never been so disappointed with a dealership or brand in all the years of me purchasing NEW vehicles. In May 2023, I purchased a brand new 2023 GLC Coupe from Mercedes of Lafayette. After driving back to Baton Rouge I made a phone call to Jarek, the salesman and advised him that there was a bubble or rip in the console that seemed as if it had the "potential to get worse over time!" I was informed that it was no issue and I can bring the vehicle back when I had time. I took photos of the ... Read More

Full review text opened.

Google - Aug 26, 2024

I have never been so disappointed with a dealership or brand in all the years of me purchasing NEW vehicles. In May 2023, I purchased a brand new 2023 GLC Coupe from Mercedes of Lafayette. After driving back to Baton Rouge I made a phone call to Jarek, the salesman and advised him that there was a bubble or rip in the console that seemed as if it had the "potential to get worse over time!" I was informed that it was no issue and I can bring the vehicle back when I had time. I took photos of the damage just in case. Within the first week I suppose, I felt a ripple on the back of the steering wheel, took pics again and informed Jarec when we spoke again about some cups he ordered for us. Again, I was informed it wasn't a problem and it would be taken care of whenever I can get the vehicle back to them. I informed him that I would get it back asap as I do work full time and would have to take off to meet their service hours through the week. In December, I went to Mercedes BR for service. I informed them that I also wanted the repairs done that was already there when I purchased the vehicle. I also informed them that the back compartment on the second row seat was also causing issues opening and closing the attachment. I was told the the issues were cosmetic and I would have to make an appointment. Unfortunately I couldn't get a loaner for these repairs. I had health issues that led to having surgery some months later. I was out of work and unable to drive a a few months. In May/June of 2024, my push button fell through the dashboard when I made an attempt to turn the car off. Raced over to Mercedes of Baton Rouge and received a temporary fix until I can get an appointment for repairs. By this time I am now furious, I have purchased a vehicle with more then a few cosmetic issues and now the push button had completely fallen through the dashboard and could not be fixed for another month or so. Following the diagnostic, I learned that the entire middle console in the back was out of alignment causing the issues with the tray and charging system. Not only that, Mercedes in Lafayette is now refusing to repair the damages that was already done to the vehicle when purchased (sterring wheel and outer console). Although I had pictures and date stamped, Jarec (sales manager) informed Mercedes of BR that he did remember the conversation but it has been a year and nothing can be done. I phoned Jarec myself. He informed me that he does remember speaking with me but he does not recall what we spoke about. Jerec yelled, refused to transfer me to his boss, and hung up in my face. I phoned the sales manager. He claimed that he would have someone to call me to set something up but never did. Mercedes of BR also phoned them and they refused to accept the charges and accountability for the damages. My car sat at Mercedes for a month trying to get the repairs done. I phoned the GM with no return call. I phoned the sales manager again and with no return call. We also purchased the platinum or most expensive tire and wheel package pushed extremely hard by the finance manager. They claimed scratch was not covered, asked MB of Lafayette for assistance, they said it was a third party and it was nothing they can do. In this conversation, I reminded them of the previous issues that will need to be repaired. This is simply another case of horrible customer service and purchasing something that we felt was quality because we trusted MERCEDES. I have never had so much regret after purchasing a vehicle. Never would I imagine receiving this treatment from Mercedes. They refused to repair damages already on a brand new vehicle which is why they claimed they were not responsible...because it was brand new. But yet, the entire console was installed out of alignment and the push button fell completely through the dash on a BRAND NEW VEHICLE. I feel like I purchased an expensive lemon. PLEASE DO NOT PURCHASE FROM THIS DEALERSHIP AND I AM NOW QUESTIONING THE BRAND CONSIDERING THE SERVICE AND CONDITION OF A BRAND NEW CAR.

The service received at Moss Mercedes was adequate. I actually feel like the service may not even be completed as listed in the invoice at times because they ALWAYS have something you need to get done. This is not the only Mercedes dealership I have used but by far the MOST expensive and least courteous for the price point. You may be told that your get a loaner vehicle but when you arrive you may not. You are ALWAYS going to find something wrong on a routine service that will cost a minimum of $800.00. I am consistently told to complete ... Read More

Full review text opened.

Google - Aug 25, 2024

The service received at Moss Mercedes was adequate. I actually feel like the service may not even be completed as listed in the invoice at times because they ALWAYS have something you need to get done. This is not the only Mercedes dealership I have used but by far the MOST expensive and least courteous for the price point. You may be told that your get a loaner vehicle but when you arrive you may not. You are ALWAYS going to find something wrong on a routine service that will cost a minimum of $800.00. I am consistently told to complete services that I have done at a previous dealership. When comparing the invoices, Moss is triple the price and my previous dealership always gave a loaner car at no charge even for routine maintenance. Triple the cost and inconvenience. On my last service the wait area had several patrons that were all quite unsatisfied with the service and price they received at Moss as well. This seems to be their daily practice. This is a sad thing for the Acadiana area as they are the closest dealership from the Texas line to Baton Rouge. You have got to get more realistic on service prices others are doing it better for less.

Very disappointed in the service. Made an appointment & drove over an hour to the appointment only to site there over 3 hours and my vehicle was not looked at. When I inquired about it, I was told that the service department was told it was a drop off when I specifically told them I was waiting because it I had to drive over an hour. I've visited many Benz dealerships but none that operated this poorly.

You would think that spending over 5000.00$ to repair an air conditioner would at least get your car washed and vac. but i guess selling is easier than goos ole customer service. I doubt seriously if i ever buy another veh. From them again.

It was terrible had an Appointment at 10 didn’t even looks at my car until 3 to tell me what was wrong and changed me for that appointment! Never been so disappointed in your service What took so long to look at my car when I had an appointment! Does not make any sense! Carolyn Sorci

My car was towed to this dealership 20 days ago! I had to initiate all communication, unless my call was being returned which was once. Today I’ve received 3 text messages updating me on my car’s completion status, which this should have happened throughout the 20 day span! Im very dissatisfied with my first encounter with this dealership! Edwin was very kind when we did speak but not consistent!

I hope Moss Motors is happy with the FINAL dollar they are receiving from me. We were charged $900 to replace a battery. We couldn't just go to an auto parts store because of the special tool it requires. They also recommended another $4900 in maintenance. I know they get paid commissions on upcharges but that is ridiculous. Fortunately we were informed enough to decline their kind offers. By the way we are in the market for another 2 vehicles but they have lost my trust. Fool me once shame on you , fool me twice shame on me. Invest wisely. Sayonara! .

Long wait times. Appointments mean nothing. Waited over 3 hours for an oil change (had an appointment). Vehicle was never touched and no one could tell me how long before they would be able to start. I drove over an hour for this appointment. Total day wasted, and I STILL need an oil change!

Brought my car here to service and they wanted to charge me thousands in work when really it was only a battery that another shopped fixed for a fraction of the price. Also, upon picking up my vehicle, the entire trunk was soaking wet from their “complementary car wash.” When confronted, I was told that my car had a leak and they would be happy to provide me a rental while I left my car with them another week. We have had hurricane weather since and my car has NEVER leaked before or after this incident. Bring your car here ... Read More

Full review text opened.

Google - Jun 14, 2024

Brought my car here to service and they wanted to charge me thousands in work when really it was only a battery that another shopped fixed for a fraction of the price. Also, upon picking up my vehicle, the entire trunk was soaking wet from their “complementary car wash.” When confronted, I was told that my car had a leak and they would be happy to provide me a rental while I left my car with them another week. We have had hurricane weather since and my car has NEVER leaked before or after this incident. Bring your car here for service if you’ve got very deep pockets. They also speak to women like they’re ignorant.

The service guy named Edwin is really cool, though.

As a decades-long Mercedes driver and current owner of 2 Mercedes, I’ve had experiences as a buyer and service customer at many MB dealerships in many states over the years…and in my informed opinion, MB of Lafayette is the worst possible example of a dealership and an embarrassment to the Mercedes brand. While driving through the area during a torrential rain storm, I experienced a tire failure and, while stranded along the highway, called the service department to inquire about getting a tire replacement. Michael in the service department could not have been any less concerned or helpful, but ... Read More

Full review text opened.

Google - Apr 29, 2024

As a decades-long Mercedes driver and current owner of 2 Mercedes, I’ve had experiences as a buyer and service customer at many MB dealerships in many states over the years…and in my informed opinion, MB of Lafayette is the worst possible example of a dealership and an embarrassment to the Mercedes brand. While driving through the area during a torrential rain storm, I experienced a tire failure and, while stranded along the highway, called the service department to inquire about getting a tire replacement. Michael in the service department could not have been any less concerned or helpful, but did tell me that the exact Pirelli tires I needed were indeed in stock. He refused to schedule an appointment for me but told me that I would be added to the service que once I towed the car to the dealership…which I then had done. Upon arrival, Michael was nowhere to be seen but a different service advisor informed me that the Pirelli tires I requested were actually not in stock after all…and the comparable available ones currently in stock cost approximately $100 more per tire (*the ones I wanted were not exactly cheap to begin with). Being now literally stuck at the dealership, I had no choice but to acquiesce. Adding insult to injury, the service manager refused to offer any sort of discount for this “bait-and-switch” type experience nor did he/she come out of their office to apologize or even speak to me personally. My final bill included an extra $80 charge for mounting and balancing that the dealer’s own website explicitly states are services included in the original tire price. Lastly, the amount of time it took them two install 2 tires was glacially slow. Josh in the service department was very friendly and seemingly embarrassed by the business practices of his employer, but I recommend avoiding this dealership at all costs if you care about customer service, honesty, transparency, empathy, time or value.

I wouldn't even give them a whole star. Half a star because I'm trying to be nice. Totally disappointed and dissatisfied with Mercedes if Lafayette. They don't return calls. They don't listen to the customer. They sit and argue with you and try charging you for parts you know weren't broken when you sent the vehicle to be serviced. Just needed a key fob and you have to have the car seat to dealership to be programmed to the fob. I've been without my car for a month. Tried contacting the Rep that was ... Read More

Full review text opened.

Google - Feb 19, 2024

I wouldn't even give them a whole star. Half a star because I'm trying to be nice. Totally disappointed and dissatisfied with Mercedes if Lafayette. They don't return calls. They don't listen to the customer. They sit and argue with you and try charging you for parts you know weren't broken when you sent the vehicle to be serviced. Just needed a key fob and you have to have the car seat to dealership to be programmed to the fob. I've been without my car for a month. Tried contacting the Rep that was handling my case never returned any calls and so not helpful what so ever. I'll never ever buy another Mercedes as long as I live and will everyone not to waste their r money on because NOBODY wants to mess with Mercedes and the only ones who do try to screw you over and outrageous charges to fix a problem that wasn't there when you sent it in. Very very unhappy with my Mercedes experience

The staff at the dealership is kind and treats customers respectfully. As someone who lives an hour from the nearest Mercedes dealership, it is very frustrating that the service department has not once answered my calls during business hours (at least 20+ calls over 5 months of living in the vicinity). I am always sent to voicemail which is infuriating. They failed to find any issue with my car which required me to take an entire day off of work to drive back to the dealership. I was still charged the inspection fee and wasn’t offered a loaner vehicle in the ... Read More

Full review text opened.

Google - Feb 15, 2024

The staff at the dealership is kind and treats customers respectfully. As someone who lives an hour from the nearest Mercedes dealership, it is very frustrating that the service department has not once answered my calls during business hours (at least 20+ calls over 5 months of living in the vicinity). I am always sent to voicemail which is infuriating. They failed to find any issue with my car which required me to take an entire day off of work to drive back to the dealership. I was still charged the inspection fee and wasn’t offered a loaner vehicle in the meantime. Even after they identified the issue on the second visit, it continues to reoccur months later (as I am writing this review). Unfortunately this is driving me to consider exchanging my Mercedes for a different make. Edit: which, now that I think about it, is absurd. I’m trying to give you my business which isn’t pocket change and nobody picks up the phone.

I’m just not sure they were completely honest with me. Changed my diagnosis several times and had no pictures to prove any of it. Charged me a lot after saying there would be no charge. I wanted to talk to the service manager but kept having to talk to one lady that did not seem sure of what she was saying. I still have a dash board warning light that she would not let me address. It’s been 2 weeks and I still get a parking brake warning light when I turn the ignition off. Their diagnostic system is ... Read More

Full review text opened.

Google - Feb 12, 2024

I’m just not sure they were completely honest with me. Changed my diagnosis several times and had no pictures to prove any of it. Charged me a lot after saying there would be no charge. I wanted to talk to the service manager but kept having to talk to one lady that did not seem sure of what she was saying. I still have a dash board warning light that she would not let me address. It’s been 2 weeks and I still get a parking brake warning light when I turn the ignition off. Their diagnostic system is the “only one they use” others are not accurate. The other shows the code for the parking brake. She would not listen to me.

Couldn’t diagnose the issue that was going on. Then told us they fixed the problem and as we walked to the car we could see the issue was still there. We were told there were no loaner vehicles. Took our business to Baton Rouge. Much better experience there.

My experience with the staff at Moss Motors- Mercedes Benz Lafayette was over the top. My salesman Jahrique was very knowledgeable and patient. He explained different things of what was going on with the process step by step. When it was time to figuring numbers Mr Bill and Mr Paul was on it. They made sure I was satisfied with all numbers. And can’t forget about Ms Marcelle the Service Manager she was helpful and wasn’t even involved yet, but she made sure she let me know if I need anything to contact her. I would recommend this ... Read More

Full review text opened.

Google - Nov 9, 2023

My experience with the staff at Moss Motors- Mercedes Benz Lafayette was over the top. My salesman Jahrique was very knowledgeable and patient. He explained different things of what was going on with the process step by step. When it was time to figuring numbers Mr Bill and Mr Paul was on it. They made sure I was satisfied with all numbers. And can’t forget about Ms Marcelle the Service Manager she was helpful and wasn’t even involved yet, but she made sure she let me know if I need anything to contact her. I would recommend this dealership to anyone. They ROCK!!!!!! That was at first then I had to bring my car back for a second time to address the first situation, very STRESSFUL. Long story short I will not be bringing my car back to them after I get it back this second time. Which I was advised to bring my car back for them to address the issues with my car and Mr Bill came outside to see the issues that were needing to be addressed so he had knowledge of it. And the salesman was advised to take photos of my concerns and they will get addressed. Well I got a call and was told that Mr Bill talked to me and advised that he was not going address the issue, that was not true because if I was told that why would I have taken off from work to drive from New Orleans to Lafayette that’s not around the corner. So he lied about the issue and then when I told the advisor that I was not told that he said he would have to talk to him when he returns. Well after advisor and salesman talked to him he told them that he had someone coming to give a 2nd opinion to address the issue, so if he told me he was not going to address why was someone coming to give a second opinion on my car issue. I finally picked up my car after about them having my car more than me and that dealership will not be seeing me anymore. Didn’t even get an apology for his lie.

never a good experience.

WORD TO THE WISE ....DO NOT PURCHASE ANY USED CAR FROM MERCEDES BENZ OF LAFAYETTE, YOU WILL BE ON YOUR OWN GETTING IT FIXED. Purchase a Lincoln Aviator with only 24,000 miles on it. Drove it 12 miles and had to have it towed to a Lincoln Dealer. Still in the shop after two weeks waiting for transmission issues to be resolved. Contacted Mercedes Benz of Lafayette and was told I was on my own getting the car fix after many non-returned calls by me.

First I went in for a recharge for my air conditioner they put freon wish that was over 300$ I spent..for nothing cause They now say I needed a new compressor now that almost 2,000 So I went in let them put the new compressor okay 5 days later my multi function light came on never came on before that now !! remember I just paid almost 2,000 for the new compressor..I was like what going on I just new it had to be something from when they but my new compressor from what I read when I Google it So I call ... Read More

Full review text opened.

Google - Sep 23, 2023

First I went in for a recharge for my air conditioner they put freon wish that was over 300$ I spent..for nothing cause They now say I needed a new compressor now that almost 2,000 So I went in let them put the new compressor okay 5 days later my multi function light came on never came on before that now !! remember I just paid almost 2,000 for the new compressor..I was like what going on I just new it had to be something from when they but my new compressor from what I read when I Google it So I call and spoke to my service rep charity she very nice anyway about what was going on so I made appointment and For Tuesday and for some reason Josh was my Service rep now when I got there Josh said I didn’t have an appointment😡 wish I know I did cause Charity drove my car to the back and plus I drove all the way from Ville platte and plus miss a they of work I think not!! I’m not going back and I got over there around 8:30am And didn’t leave tell after 4:00pm they charged me a diagnostic fee for 199.00 wish my car just got out the shop last week And they broke 3 of my chrome lugs that’s what made me stay even longer And Josh try to lie to me and tell me I drove there with 2 lugs it know way I could’ve drove from Ville Platte to Lafayette with to lugs and now they tell me it my AirMatic Compressor went out and that’s another 1,445 that mechanic did something to my suv when he put my air conditioner compressor to make me keep spending money that I don’t have the only thing the mechanic didn’t do was lie like my sales rep Josh he explained to me that he broke three of them and the reason I stay long because it’s was hard for him to take it off my lugs .. because they were after market. but other than that they have bad mechanics. when I drove to Lafayette I had no Nose sound of nothing was busted making no sound when I came to leave ..after they did my diagnostic and put my tire back on And I got In my car I’m hearing like something is not right that mechanic did something to my vehicle and now I have to suffer the consequences!!! So I didn’t bring my car back To mercedes-Benz of Lafayette to fix my AirMatic compressor I went to Walker Automobile BMW and Mercedes in Alexandria La And they price was less to it was 1,235.10 they were 200$ cheaper than Lafayette they were more knowledgeable and professional level that’s where I will go for now on Walker Automotive BMW and Mercedes. Alexandria La 71303

Purchased a new EQE on June 6th, as of today (August 28th) it has been in the shop three times and left me stranded twice. Half of the time there isn't a loaner available, which you will find out from the service department because the salesman either tells you to contact service yourself or just doesn't answer texts/calls. Be warned that once you write a check for the vehicle, your salesperson will forget you exist. At least that was our experience with Rocky. The one highlight is that Charity in service does seem genuinely invested in fixing ... Read More

Full review text opened.

Google - Aug 28, 2023

Purchased a new EQE on June 6th, as of today (August 28th) it has been in the shop three times and left me stranded twice. Half of the time there isn't a loaner available, which you will find out from the service department because the salesman either tells you to contact service yourself or just doesn't answer texts/calls. Be warned that once you write a check for the vehicle, your salesperson will forget you exist. At least that was our experience with Rocky. The one highlight is that Charity in service does seem genuinely invested in fixing issues. But if you want a higher level of service from your sales team, go to Giles Volvo or Mercedes in Baton Rouge. Moss Motors isn't it.

Josh, service advisor at Mercedes Benz of Lafayette, is fantastic to deal with. But the fantastic part stops with Josh. I had to have the panoramic roof replaced on my S550 coupe which required the entire roof and headliner to be removed. When I got the vehicle back a week later, the Bluetooth no longer worked and the rear windshield sunshade would not raise because of how the roof/headliner was put back together. I guess they never even checked to see if everything was in working order before they returned the vehicle to me. Also, and this happens all ... Read More

Full review text opened.

Google - Jul 25, 2023

Josh, service advisor at Mercedes Benz of Lafayette, is fantastic to deal with. But the fantastic part stops with Josh. I had to have the panoramic roof replaced on my S550 coupe which required the entire roof and headliner to be removed. When I got the vehicle back a week later, the Bluetooth no longer worked and the rear windshield sunshade would not raise because of how the roof/headliner was put back together. I guess they never even checked to see if everything was in working order before they returned the vehicle to me. Also, and this happens all the time, my vehicle wasn’t washed, nor was the windshield cleaned. Service at Mercedes has really gone down hill the last few years, as well as the quality of the brand.

I have been disappointed with service for over a year. It seems that every time I took my car in, especially for scheduled service, it ran worst than it ever has. In other words, it ran better before bringing it in. I have had my car in for sporadic non-starting over a year ago. Replace battery, transmission work and still I have to sit in my car for 20 to 60 minutes until it starts again. This is still an open issue. Lastly, in March I took my car in for the non-start issue again and AC not cooling. My car stayed ... Read More

Full review text opened.

Google - Jul 17, 2023

I have been disappointed with service for over a year. It seems that every time I took my car in, especially for scheduled service, it ran worst than it ever has. In other words, it ran better before bringing it in. I have had my car in for sporadic non-starting over a year ago. Replace battery, transmission work and still I have to sit in my car for 20 to 60 minutes until it starts again. This is still an open issue. Lastly, in March I took my car in for the non-start issue again and AC not cooling. My car stayed there for five days and no one started to look at it. I picked my car up since it is my only vehicle. I rescheduled. The same thing happened again. I scheduled to have repair done, replace compressor, tires, misc in the amount totaling $7,000+. They kept car another five days. Picked up car, the AC didn’t work and the car would jerk on acceleration. Took back five minutes later. Received a loaner in mid May. Went to pick up car in June. I was told to keep the loaner because the car was not cooling. I just returned it on July 13th. Service put two aftermarket compressors in. I appreciate the loaner, but I have loss confidence in the Service Department. I spent 45 minutes in a hot car yesterday because it wouldn’t start. It says schedule 2 is needed in 30 days. I can’t afford it. My husband has suffered from 4 strokes, 3 heart attacks in 2011. Still disabled. We are both 69 years old on SSI. Live with our son due to difficulties we have. I need my car repaired. PLEASE HELP!

6/20/23 Update: Interior of Vehicle was filthy when delivered. copious amounts of white dog hair in the crease of seats, rear cup holder, rear floor and roof fabric. Sticky soda like substance in front cup holder, all four floor mats had dirt debris or mud. Make-up on passenger visor and Finger nail clippings on floor. I was told the car was detailed prior to shipping which clearly didn’t happen. I sent pictures of the condition when I received the vehicle on 6/15/2023 and have not received a follow up for resolution. After five days, it’s not going to happen. I ... Read More

Full review text opened.

Google - Jun 14, 2023

6/20/23 Update: Interior of Vehicle was filthy when delivered. copious amounts of white dog hair in the crease of seats, rear cup holder, rear floor and roof fabric. Sticky soda like substance in front cup holder, all four floor mats had dirt debris or mud. Make-up on passenger visor and Finger nail clippings on floor. I was told the car was detailed prior to shipping which clearly didn’t happen. I sent pictures of the condition when I received the vehicle on 6/15/2023 and have not received a follow up for resolution. After five days, it’s not going to happen. I was told the vehicle had no dings or dents, and was in perfect condition. On delivery, the bill of lading highlighted a huge paint chip missing out of the hood and paint discoloration. I was also told the oil was changed since it was past due and the recalls on the vehicle were remedied. Audi confirmed the recalls were resolved. but no service on the vehicle was performed as I was told. Originally, I was very pleased with the No games, fair negotiation, service and the ease of purchase as an out of state buyer. I was planning to buy another vehicle with MBL but that is not happening now.

Horrible, Rude, My Mercedes will always be going to Houston from now on.